Promise you won’t get our business anymore. Yani you have lost 5 clients and who ever else we were boasting to over the years. They all already agreed that’s not how we want to be treated. I will NOT be returning & neither will my family & friends. THE WHOLE REASON WE GO IS FOR A GOOD EXPERIENCE!!! After this last visit, seeing how the place is just becoming run down & terrible service. He had the receptionist call to say they’ll refund the extra charge that was a mistake but can NOT do anything for my bad experience. Yani DIDN’T even give me the respect or courtesy of calling me back himself. She said she’ll talk to Yani & get back with me. Eventually the receptionist asked me what happened. HE WOULDN’T GET ON THE PHONE! They kept saying he was with a customer. The next day I call to speak with Yani to tell him about my experience and the extra charge. Then he starts TEXTING on his phone!! A FEW TIMES!!! At this point I’m trying to just enjoy MY BDAY!! I go have my facial no prob. Yes imagine standing there waiting & all you hear is clip clip clip. I literally was standing there waiting for him for a few mins while he CLIPPED HIS FINGER NAILS. The gentleman was very kind but unprofessional. After the loofah I was taken to my massage. Never mind I went to sit in the dry sauna room while I waited. They tried to create a sitting area and there’s absolutely no padding on the seats. I go to the restroom, paint is pealing off the walls. Glad I brought my things in a beach type bag because I’d hate to put my things in the locker without being in a bag. She says “use this one cause I know this one always works”. I get upstairs and while being checked in the tell me which locker to use cause the place is clearly falling apart. To not upset my set I paid it and said I’ll bring the paperwork back another day & talk to him. I arrive 20 mins early and I’m CHARGED an additional $41 □□. He wrote it all down for me “so there’s no confusion”. HE said let me find you a package and give you an upgrade to the package to cover the hot stone massage PLUS my 10% discount for my bday. Milk& honey loofah scrub, hot stone massage & facial. Yani, one of the owners booked everything with me. I went in 3 days before to plan out my day & pay in advance. For added privacy, we can arrange massage treatments inside your room.I have been coming here for years plus buying 4 other family & friends gift cards here. For confirmed appointments, please give four (4) hours notice for cancellation or changes, or the full price of services booked will be charged. Never visit the spa if under the influence of alcohol or if you have just had a heavy meal.Please advise us if you are pregnant, suffering from heart or respiratory disorder, blood pressure abnormality, diabetes, excess fluid retention, or skin disorder that may be aggravated by heat and humidity.For everyone to experience the tranquil environment, please keep your voice low. Mogambo Springs is a place for relaxation.Rowdy, noisy or arrogant adults will be turned away or asked to leave without refund. In principle, children regardless of comportment are not encouraged at the Spa.
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